GoAppetite Refund & Cancellation Policy

This Refund & Cancellation Policy applies to food orders, delivery or pickup transactions and eligible events services on GoAppetite.

Before an order is accepted, cancellation may be available through the platform. After acceptance, cancellation eligibility depends on the order stage, provider policy and applicable law.

Customers should report missing items, incorrect items, quality issues, late delivery, payment problems or other service issues through GoAppetite Support as soon as reasonably possible.

Where a refund is approved, the amount and method depend on the transaction, the affected item or service and the payment method used. Refunds are never represented as completed until the underlying payment operation has succeeded.

For cash transactions, an approved adjustment may be handled through the provider or another supported method. For online payments, refunds are normally returned through the original payment channel subject to the payment provider's processing time.

Event and catering deposits, cancellations and balance payments follow the accepted provider quotation and its disclosed cancellation terms, subject to applicable UAE law.

Fraudulent, abusive or duplicate refund requests may be investigated and may result in account restrictions.